top of page

Resume

Char Fleming

(281)705-8072  | cf1966@comcast.net | Missouri City, TX

LinkedIn: https://www.linkedin.com/in/char-fleming-3382129/     Work Samples: https://cfzetta.wixsite.com/charz/projects

 

Software, Systems & Technologies
Instructional Design: Articulate 360, Rise 360, Captivate, Moodle LMS, Technical User Documentation, Instructional Design, eLearning Development, Style Guides, SCORM Templates, creating assessments. Course development types include: Print/paper, IVT, video, CBT/WBT, ILT, and VILT courses

Software: Microsoft Office 365, Windows, iOs operating systems, ADOBE CS: Dreamweaver, Photoshop, Premiere, Acrobat, Project Management systems: JIRA, Workamajig.com, Microsoft Project
 

Website: HTML, CSS, JavaScript. Drupal, Contentful, Omni CMS, WordPress, DotNetNuke (DNN/Envoq), and Google Search Console, Analytics, SEO, SharePoint Online, UX Design & Research, Website Architecture, Usability, 508 Accessibility, W3C, WCAG

 

EMPLOYMENT HISTORY

Godaddy.com                                                                              08/2024 – 12/2024

Web Content Writer, contractor - Calabria Group

  • Create and update Help articles on the GoDaddy Help Center, including managing content, images, HTML, and metadata.

  • Ensure content adheres to the content model, appropriately addresses the customer intent, and accurately reflects the product.

  • Ensure quality of content by keystroke testing steps, applying the style guide, and following internal publishing model and processes.

  • Collaborate closely with team, creating customer support content that intuitively guides users on the use of products and services.

 

Tipping Point, contractor                                                  08/2024 – ongoing upon request, part-time
Course Developer/eLearning                                                                  

  • Design foreign language course in an eLearning environment with level 1-2 interactivity, as defined by Army Distributed Learning

  • Work with a cross-cultural, fully remote integrated team of IDs, DoD client, Foreign Language Subject Matter Experts (SME), military cultural and policy specialists, and other development team members

  • Ensure the instructional integrity and educational effectiveness of all training materials produced. 

  • Implement adult learning theory principles, foreign language methodology from the communicative spectrum, and learner-centric strategies in courseware designs. 

  • Collaborate closely with SMEs and other team members in development of storyboards for foreign language learning activities.  

  • Design branching and intrinsic feedback loops based on storyboards and SME instruction.

  • Apply proven eLearning best practices for learner engagement and knowledge transfer. For example, simulations, practical exercises, and scenario-based knowledge checks.

  • Collaborate in instructional design activities and tasking in a multi-cultural remote team of SMEs and IDs. Communicate effectively within the framework of an Army training culture. 

  • Employ excellent planning and time management skills to ensure project deliverables are delivered on schedule 

  • Efficiently interface with team-members using technology-based workflow resources such as MS Teams, SharePoint, and Asana. Utilize the ADDIE system of design and evaluation. 

  • Communicate ideas effectively and simplify or streamline complex ideas and processes. 

  • Utilize interpersonal skills, written and oral communication abilities 

  • Strong attention to detail, analytical, and problem-solving skills. 

  • Utilize Adobe Captivate to develop courses following storyboards for Chinese Mandarin, or Spanish languages.

  • Utilize learning management systems as delivery platforms for eLearning courseware. 
     

NuAxis Innovations                                                             2/2024 – Current

Health & Human Services (HHS) - Web Content Specialist, contractor

  • Use Drupal CMS to update the website and intranet. Utilize JIRA for service requests and instructions.

  • Modify HTML, snippets, media, and images as required. Ensure webpages are 508 compliant.

  • Create New Releases, Legal Decisions, Web Pages, Blog pages, etc.

 

Cynet Systems                                                                  7 month contact        5/2023 – 12/2023

Content Curator Writer for AI – Global Logics

  • Delivered timely different project data at the highest possible quality standard.

  • Quickly learned new project requirements and deliver to desired productivity and accuracy levels. Communicate and participate in project forums/meetings.

  • Optimized existing processes and provided ongoing feedback on tools and processes.

  • Interpret customer feedback, monitor satisfaction, and help drive programs to improve numbers.

  • Understand & apply project/stakeholder requirements. Generate project analysis reports on a timely and needed basis. Make swift changes to project policies.

 

Vertex Solutions                                                                12/2021 – 11/2023
Dept. of Homeland Security (DHS)  - Instructional Design/Sr. Course Content Developer

  • Worked with teams to collaborate, brainstorm, and assess content based on SCORM data and feedback initiatives to develop, design, and enhance new and existing courses. 

  • Applied Instructional Systems Design (ISD) principles in new and/or revised online training content.

  • Build design plans, storyboards and study guides.

  • Perform the content review cycle to obtain feedback and content changes as recommended.

  • Worked with the managers, teams, and SMEs to evaluate eLearning quality, productivity, and trends to ensure courses meet the training regulations.

  • Applied the principles of SAM, ADDIE, Adult Learning, Bloom’s Taxonomy, and Learning Styles to the design or brand of training materials.

  • Created and/or edited graphics, videos, and photographs for paper, ILVT, video, and CBT/WBT courses.

  • Converted various content with consistency and detail from PowerPoint Storyboards or other documents to design training deliverables.

  • Created assessments, knowledge checks, and exams.

  • Stayed abreast of current trends and innovation with research

 

Alvin Community College                                                             20 years   
eLearning Development                                       August 2015 to December 2021                         

Web Admin.                                                          May 2001 to August 2015

Created the online video training platform for employees to learn the new website Content Mgmt. System (CMS) based on the needs assessment results gathered from employees, which provided accessible website CMS web-based training during a new website CMS migration.

  • Project management in the creation, design, and execute training content. Creating instruction strategies, training management, and instructional program implementation.

  • Participates in multiple, cross-functional projects for improving operations towards stakeholder satisfaction.

  • Managed the creation, design, and implementation of training initiatives by constructing instruction strategies, and training storyboards, to determine instructional approaches for program implementation.

  • Researched and developed learning tools, job aids, manuals, demonstrations, video aids, and visual aids learning.

  • Use Adobe Captivate, Office365, and Adobe CS to develop training modules and information.

  • Create PowerPoint storyboards to develop content for software training, or step-by-step instructional documents, and eLearning - for web applications, ERP systems, or project plans.

  • Create, copyedit, and modify video, photo, and media files. Upload videos to YouTube channel on Mac iOS and Windows PCs.

  • SME meetings for information, direction, and needs assessment regarding the present, future, expired, and/or archive training content or operations.

  • Create and maintain Microsoft 365 for reports, spreadsheets, and presentations, as well as helpful technical and step-by-step documents. 

  • Experienced in web accessibility guidelines, for example, 508, WCAG, WAI, and W3C. Testing accessibility using assistive technologies, for example, JAWS, ZoomText, NVDA, etc.

  • Familiar with accessibility rating levels A through AAA and the POUR principles: (perceivable, operable, understandable, and robust). Modify MS Office documents, video captions, and online content to meet accessibility requirements.

Education

  • M.S. in Education, Instructional Design Technology, Post University, 2020

  • B.S. in Business/eBusiness - Capella University, 2007

​

​

bottom of page